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| First Government Contract Frequently Asked Questions |
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 Top 5 Questions
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Q: What kind of service does First Government Contract provide?
First Government Contract provides online Business-to-Government services. Using web technology, First Government Contract provides members with contracting information from US, Canada and other international government agencies. Members receive contracting information either through First Government Contract daily email or by accessing First Government Contract website.
Q: What is the main benefit of using First Government Contract?
Most of all, our service will save you a lot of time by sending you daily email which contains government contracts that match your product or service. This means that you don't have to waste your time looking for contract and bid opportunities. With First Government Contract, you will receive plenty of them at your desktop everyday morning. Besides, with extra time available, you will be able to better prepare for bidding. This will bring you more contracts won, in other words, more businesses and more profits.
Q: What are the contract sources of First Government Contract?
First Government Contract covers all of federal government agencies. This means we have contracting information from NASA, Department of Energy, Department of Defense, and many more. You name it. We got it.
As to state and local government agencies, First Government Contract covers more than 15,000 agencies, which makes First Government Contract one of the largest B2G contracting information source on the web. But, since there are so many local agencies that issue contracting information, it is possible that First Government Contract does not provide the information from the agency you are dealing with. In that case, please write to webmaster@fgcon.com. First Government Contract will add the source to its database and First Government Contract will provide the information through its email service and web service. First Government Contract also provides contracting information from Canada.
Q: Approximately how many government contracts are available per day?
Usually, there are more than 3,000 new government contract opportunities available per day. Sometimes the number can go as high as 6,000 or as low as 1,500. But, usually more than 50,000 open contract opportunities are available at any given time.
Q: What kind of filtering options does First Government Contract have? Will I only receive the information that matches my products or services?
The people at First Government Contract perfectly understand that members prefer to receive one right piece of information than to receive a lot of information that is irrelevant to their business. That is why First Government Contract offers several filtering options that help members to receive only relevant contracting information. Members can set up keywords, categories and target business areas. So, it is absolutely possible to receive only bid opportunities on "network equipment" in "Communications and Computer Products and Accessories" category from State of California.
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Receiving First Government Contract Daily Email
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Q: How does First Government Contract email service work?
First Government Contract daily email contains contracting information that match keywords, categories and target business areas of your choice. With First Government Contract daily email service, you will be always informed of new contracting opportunities without visiting First Government Contract website.
Q: Can you only send me bids that match my products or services? What kind of filtering option does First Government Contract have?
First Government Contract offers three major filtering options: they are keyword, category and target business area. When you register, you will be asked to set up all three options, and only bids that match all three options will be sent to you via email. For example, it is absolutely possible to receive only bids on "network equipment" in "Communications and Computer Products and Accessories" category from State of California.
Q: How do I set up or edit keywords, categories and business target areas?
To edit your keywords, categories or target business areas, please visit ""Edit Preference" page. (If you are not logged in First Government Contract at this time, you will be asked to log in first.)
Q: How many keywords can I list for First Government Contract daily email?
As long as the whole number of characters does not exceed 800 characters, you can list as many keywords as you want.
Q: Does First Government Contract provide Canadian bid opportunities, too? If yes, can I receive them via First Government Contract daily email?
First Government Contract DOES provide Canadian bid opportunities, and you can receive Canadian bids through First Government Contract daily email. To receive Canadian bid opportunities, please visit ""Edit First Government Contract Email Setting" page, and include Canadian regions to your target business area. (If you are not logged in First Government Contract at this time, you will be asked to log in first.)
Q: I did not receive First Government Contract email today. What should I do?
Please write to us at webmaster@fgcon.com with your First Government Contract member ID. We will send you another email shortly.
Q: I received the email, but the email was all broken and unreadable. What should I do?
The reason of broken email is because your email account does not support HTML email. Or, maybe it is because you have set up your email option to receive only TEXT email. First, you should check you current email account if it supports HTML email. If it does, please make sure that your email account is set up correctly to receive HTML emails. If your email account does not support HTML, you can receive First Government Contract daily email in TEXT format. To change First Government Contract email format, please visit "Edit First Government Contract Email Setting" page, and change email type from HTML to TEXT. (If you are not logged in First Government Contract at this time, you will be asked to log in first)
Another solution would be to get an email account that supports HTML. Most major web-based email services support HTML. For example, both Yahoo! Mail(mail.yahoo.com) and Hotmail(www.hotmail.com) support HTML. They are free and easy to use, so we recommend you to open an email account with either one of them.
* For AOL users, if you are using AOL version 6.0 or higher, you should have no problem receiving First Government Contract daily email. But if your AOL version is lower than 6.0, please update your AOL to the latest version. Also, please make sure that you have turned on the option to receive HTML email.
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Registration and Membership
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Q: Does First Government Contract offer free trial? If so, how does free trial work?
First Government Contract offers "1-week free trial" for those who would like to evaluate the service prior to register as full member. Our "1-week free trial" allows full use of First Government Contract for one week. If you don't like the service, you can cancel your free trial period anytime. But you feel satisfied with First Government Contract service and decide to keep using it beyond the free trial period, just do not cancel your membership. Your free trial membership will be automatically changed into a full membership upon the termination of your free trial period.
To sign up as free trial member, please use this 1 page secure online form.
Q: I am currently on my 1-week free trial period, and I like the service very much. What should I do to continue using the First Government Contract beyond 1-week free trial period?
To continue using First Government Contract beyond 1-week free trial period, just do not cancel your membership. Your free trial membership will be automatically changed into a full membership upon the termination of your free trial period. To sign up as free trial member, please use this 1 page secure online form.
Q: I completed First Government Contract registration, but have not received the confirmation email yet. Can you check whether my First Government Contract registration succeeded or not?
If you do not receive the confirmation email within 30 minutes after you complete First Government Contract registration, that means your First Government Contract registration has failed. In that case, please write to webmaster@fgcon.com. We will check your registration process and we will complete it manually if possible.
Or you can retry to register one more time. (Don't worry because we crosscheck our membership database every time new membership is issued to prevent double charge to one member.)
Q: How much is the First Government Contract service?
First Government Contract service fee is $19.95 for 1 month, $105 for 6 months and $199.95 for a year.
Q: How do I cancel my First Government Contract membership?
To cancel your First Government Contract membership, please write to billing@fgcon.com with the subject line "Cancellation."
Q: Is your service guaranteed? If so, what is your refund policy?
Since we are so confident of our service, we guarantee refund to the users in case you subscribe to First Government Contract annaul service and are dissatisfied with FirstGovCotract service. You can always cancel your full membership anytime you want, and the remaining portion of the subscription fee will be fully refunded. There are no other hidden charges, obligations or anything.
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Billing, Security and Privacy
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Q: Is it safe to use credit card to pay for First Government Contract subscription?
We guarantee that using credit card to pay for First Government Contract is 100% safe. First Government Contract uses Secure Sockets Layer (SSL) software from VeriSign that is the industry standard and among the best software available today for secure online commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet.
For more information on our security solution, please visit www.verisign.com.
Q: Do you accept checks or money order?
Checks or money order is accepted for 1 year subscription only. Month-to-month subscribers should pay the subscription fee only with the credit card.
To pay by check or money order, please call us.
Q: I need a receipt for First Government Contract subscription. How do I get it?
First Government Contract issues an online receipt for accounting use. To acquire an online receipt, please visit "Request a Receipt" page. (If you are not logged in First Government Contract at this time, you will be asked to log in first)
Q: I am in the middle of my First Government Contract subscription and I would like to cancel. Do I receive refund of my subscription fee?
If you subscribe First Government Contract annaul service, you can always cancel your full membership anytime you want, and the remaining portion of the subscription fee will be fully refunded. There are no other hidden charges, obligations or anything. If you subscribe First Government Contract in one-month or six-month basis, you can also always cancel your full membership anytime you want, but fee is nonrefundable. Instead, we leave your membership full active until the upcoming due date of your account.
Q: I am a First Government Contract full member and I am on monthly subscription plan. Does renewal of subscription happen automatically? Or do I have to renew my membership every month?
For members who subscribe to FirstGoContract in monthly basis, renewal will occur automatically every month. This means your membership will continue until you cancel. Also, the monthly subscription fee will be charged to your credit card automatically.
Q: I would like to change my subscription plan. How do I do that?
To change your subscription plan, please visit "Edit Subscription Plan" page. (If you are not logged in First Government Contract at this time, you will be asked to log in first.)
Q: I would like to use a different credit card for First Government Contract subscription. How can I change it?
To use a different credit card, please submit the card information using "Edit Payment Information" page. (If you are not logged in First Government Contract at this time, you will be asked to log in first.)
Q: What is your privacy policy?
To find how your information is protected, please read our "Privacy Notice."
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Technical Information
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Q: What are the hardware and software requirements for using First Government Contract?
You need a personal computer with Internet connection that can run Microsoft Internet Explorer 5.0 or higher, or Netscape Browser 6.0 or higher.
Q: Is there any kind of freeware/shareware that I might need to use First Government Contract service?
As First Government Contract is web-based service, no additional hardware or software is required. But, since some of our bids are distributed in Adobe Acrobat format or MS Word format, it would be better for you to have both Adobe Reader and MS-Word Viewer installed on your computer.
To download Adobe Reader, please follow this link. (If you already have Adobe Acrobat installed in your computer, you won't need this)
To download MS-Word Viewer, please follow this link. (If you have MS Word or MS Works installed on your system, you won't need this.)
Q: While browsing First Government Contract website, I encountered an error message? Where can I send it so that your technical staffs can fix it?
If you encounter any technical problems or errors, please report it to webmaster@fgcon.com. (Please include any error message in the email.)
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Troubleshooting
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Q: I did not receive First Government Contract email today. What should I do?
Please write to us at service@fgcon.com with your First Government Contract member ID. We will send you another email shortly.
Q: I received the email, but the email was all broken and unreadable. What should I do?
The reason of broken email is because your email account does not support HTML email. Or, maybe it is because you have set up your email option to receive only TEXT email. First, you should check you current email account if it supports HTML email. If it does, please make sure that your email account is set up correctly to receive HTML emails. If your email account does not support HTML, you can receive First Government Contract daily email in TEXT format. To change First Government Contract email format, please visit "Edit First Government Contract Email Setting" page, and change email type from HTML to TEXT. (If you are not logged in First Government Contract at this time, you will be asked to log in first)
Another solution would be to get an email account that supports HTML. Most major web-based email services support HTML. For example, both Yahoo! Mail(mail.yahoo.com) and Hotmail(www.hotmail.com) support HTML. They are free and easy to use, so we recommend you to open an email account with either one of them.
* For AOL users, if you are using AOL version 6.0 or higher, you should have no problem receiving First Government Contract daily email. But if your AOL version is lower than 6.0, please update your AOL to the latest version. Also, please make sure that you have turned on the option to receive HTML email.
Q: I forgot my ID/Password. What should I do?
Use our ID/Password Retrieval System or write to webmaster@fgcon.com.
Q: I am having a problem connecting to First Government Contract website. Please help.
First, please check if your Internet connection is okay. Sometimes, due to high traffic or bad connection, the connection to First Government Contract can be very slow or broken. If this happens, please try another time. If it still does not work, please write to webmaster@fgcon.com.
Q: I cannot log into First Government Contract with my ID and password. Please help.
This may happen if your First Government Contract membership is expired or cancelled. Please write to service@fgcon.com to solve this problem.
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